Privacy Policy for The Riverwoods Conference Center
At The Riverwoods Conference Center ("we," "our," or "us"), we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with our services, including hosting events, providing catering services (both onsite and offsite), and communicating with event planners and attendees via email and SMS.
1. Information We Collect
We may collect personal information in the following ways:
Event Planners: When you book an event with us, we collect contact details such as your name, email address, phone number, and event details.
Attendees: For certain events, we may collect attendee contact information (such as name, email address, and phone number) as provided by the event organizer for communication purposes.
Website Visitors: We may collect certain information when you visit our website, such as your IP address, browser type, and pages visited, for website analytics and improvement.
2. How We Use Your Information
We use the personal information collected for the following purposes:
Event Planning and Management: To communicate with event planners and coordinate the details of events, including sending booking confirmations, invoices, and updates.
Catering Services: To manage and fulfill catering requests, whether onsite at The Riverwoods Conference Center or offsite.
Attendee Communication: In some cases, we may use email and/or SMS to notify attendees about event-related information such as schedules, changes, or reminders.
Marketing and Promotions: With your consent, we may use your email address to send promotional materials, special offers, or event announcements related to The Riverwoods Conference Center.
Website Improvements: We may analyze website traffic data to improve the functionality and user experience of our website.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering our services, such as catering partners or technology providers, as necessary to fulfill your requests.
We may also share your information if required by law or in response to valid legal requests from governmental authorities.
4. Your Choices
Opt-Out of Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by replying STOP to our SMS messages.
Access and Correction: You may request access to, or correction of, your personal information at any time by contacting us via the details provided below.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Retention of Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
7. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected information from a child, we will delete it as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
The Riverwoods Conference Center